Reservation Terms & Conditions & Cancellation Policy
How to reserve your Diving with Scuba Steve's Diving Ltd.
Scuba Steve's Diving specialises in offering a high quality personal service. For this reason places on our dive boats get reserved months in advance. To avoid disappointment, please follow the three steps below to reserve your diving with us. Please be aware that your diving will only be reserved once we have received your deposit. We look forward to diving with you.
Step 1
Please complete our online Questions & Reservations form. We will reply to this by email usually within 24 hours. Our reply will include an email quotation and our Confirmation of Booking Form and if you are on a Cruise Ship our Equipment Requirements Form.
Step 2
Please complete and return the forms that were attached to our email reply. We prefer them to be faxed to the number on the form, however, if this is a problem to you, you can scan the completed forms and email them to us. The completed Confirmation of Booking form is the basis of our contract to supply the services that you have requested and also provides us with written authority to charge your credit card. At this point, we will ask you to pay a 25% deposit by Credit Card. If you are on a Cruise Ship, the Equipment Requirements Form tells us what equipment to bring on the boat for you as you will usually not be coming to the Dive Center. If you don't put it on the form, it won't be on the boat, so please complete this form carefully.
Step 3
We will email confirmation of your reservation together with a scanned receipt for your deposit including your credit card voucher (only the last 4 numbers of your card are visible for security). At this point we will also schedule your pick up and first day of diving and if you are on a Cruise Ship, we will tell you where to meet us. That is all there is to it.......................you're booked!!!
Payment and Currency Conversions
Your reservation balance will become payable in full on your first day of diving with us. If you are on a Cruise Ship the following italicised text applies to you:-
The reservation balance is payable in full 7 days before we collect you. We will take this balance on the credit card used for your deposit. We do not take balances for Cruise Ship passengers in cash on the day of the dive and the Dive Boats do not have credit card facilities onboard. It is your responsibility to check that your credit card has sufficient funds to pay your balance. If your credit card is declined, we will email you when we try to take your balance 7 days before we are due to collect you to request payment via another credit card. If we do not receive payment, you will not be able to dive, and we will not refund your deposit.
Prices are per person in US$. We accept VISA, MasterCard, US$ bills and the local currency EC$ (Eastern Caribbean Dollars) which shows as XCD on credit card transactions. All credit card charges are made in EC$ (XCD) at 1US$ costs 2.7169 EC$ (XCD), which is fixed by the Banks. If you pay your balance in US$ bills, please be advised that Banks in St. Lucia will refuse any foreign currency that is damaged, so all bills must be in pristine condition. We DO NOT accept Travellers Cheques or foreign coins. It is usual practice in St. Lucia to give change for US$ in local EC$. Again, the rate is fixed by the Bank and we give 2.67EC$ for every 1US$. If we have US$ currency, we will give this as change. All our prices are accurate, what you see is what you pay. VAT (Value Added Tax) takes effect from October 1st 2012 at a rate of 15%, so reluctantly, all prices on this website will now be plus VAT at the prevailing rate.
Cancellation Policy
Our Cancellation Policy is slightly different depending on whether you are staying on the island or visiting on a Cruise Ship. These differences exist mainly because we do not meet Cruise Ship visitors until we have started to provide the service which they have booked. We have done everything possible to make our Cancellation Policy as fair and transparent as we can.
Cancellation Policy for Cruise Ship Customers
If you cancel:-
More than 14 days before the booking start date = Full deposit refund.
Between 14 days and 8 days from the booking start date = No deposit refund.
7 days or less from the booking start date = Full balance payable, charged to the credit card used to pay your deposit. If we are able to resell your spaces we will refund your payment less a US$25 admin and bank charges fee.
If your ship fails to arrive, or if you are late and miss the pick up, or only some of your party show up or you fail to produce satisfactory proof of diver certification (certified divers only), the full amount is payable and there will be no refund whatsoever.
If we are forced to cancel for whatever reason you will receive a full refund of the unexpired portion of your booking.
Dives/snorkeling not taken are not refundable or transferable.
By signing and returning the Confirmation of Booking form, you have accepted this Cancellation Policy.
Cancellation Policy for "on island" Customers
If you cancel:-
More than 14 days before the reservation start date = Full deposit refund less a US$25 admin and bank charges fee.
Less than 14 days from the reservation start date = No deposit refund.
48 hours or less from the reservation start date = Full balance payable, charged to the credit card used to pay your deposit.
"No Shows" - if we turn up to collect you and you are not there the full balance will be charged to your credit card.
Dives/snorkeling not taken are not refundable or transferable.
If for any reason we need to cancel your diving, you will receive a full refund.
By signing and returning the Confirmation of Booking form, you have accepted this Cancellation Policy.
Last Minute reservations (less than 7 days before your reservation start date).
If you cancel:-
At any time up to 48 hours before reservation start date = No deposit refund.
48 hours or less from the reservation start date = Full balance payable, charged to credit card used to pay your deposit.
If you book from your Hotel by telephone during your stay in St. Lucia, there will be no Confirmation of reservation form. In these cases, our Cancellation Policy will be explained to you on the telephone at the time of your reservation.
"No Shows" - if we turn up to collect you and you are not there the full balance will be charged to your credit card.
Dives not taken are not refundable.
If for any reason we need to cancel your diving, you will receive a full refund of the unexpired portion of your reservation.
By paying your deposit over the telephone, you will be deemed to be in agreement with our Cancellation Policy.
Discounts
Where we have agreed a discount it is conditional upon you doing at least what you booked for. If you reduce the number of dives taken or reduce the number of divers, we reserve the right to reduce or withdraw the discount. For instance, if we agree a discount of say US$100 for a group reservation of six persons and only five people actually arrive, the discount will be reduced or forfeited accordingly.